Unmet demand
Total need = housed occupancy + unmatched callers. This is the clearest signal of pressure beyond available capacity.
Forecast console
Pressure, capacity, and turn-away risk in one operational view.
The model separates housed occupancy from total need so the capacity ceiling does not hide unmet demand. Use the time window to move from long trend to dispatch-level pressure.
System occupancy
All programs aggregated into one daily total, benchmarked against persistence.
Turn-away pressure
Unmatched callers are people Central Intake could not place in a bed.
Source. City of Toronto Open Data: Daily Shelter & Overnight Service Occupancy & Capacity, Central Intake service queue/wrap-up codes, and Open-Meteo weather.